Are you an IT Service Desk Technician ready for a new challenge?

We have a fantastic opportunity for a technician to join the IT Team, who is buzzing with ideas, proactive, hands on and keen to learn.

You’ll be based at our Castle Donington office, but with a requirement to travel to our other UK sites when required. You’ll be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

• Providing 1st and elements of 2nd line support on Microsoft 365, office applications and internal software
• You’ll support and maintain end user hardware and software, printers, mobiles and meeting room audio/visual equipment
• You’ll diagnose, troubleshoot, and resolve issues submitted to the IT Service Desk
• Perform device builds for new joiners and manage other people related activities
• Create documentation relevant to IT Service Desk operations
• You’ll identify trends, investigating, and resolving deep-seated or underlying IT problems
• You’ll take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements

We are looking for someone with previous IT Service Desk experience, who has strong technical and interpersonal skills, and has experience working in a well-organised & fast-paced environment.

• Excellent communication skills at all levels
• Good experience of 1^st line support is required, knowledge of 2^nd line beneficial

• Knowledge of Microsoft 365, Office apps & Microsoft Azure
• Working knowledge of IT Infrastructure services and user administration activities (new joiners, password resets, etc.)
• Experience spanning Windows 10/11 and supporting Microsoft technologies and protocols
• Microsoft certifications or equivalent qualifications

We’re a straight-talking Accountancy firm, who put people and relationships before products and services. This is what’s made us the fastest growing firm of accountants in the UK... and our vision is to continue.

Over the last couple years alone, we have achieved some fantastic feats:

• Partnered with Waterland Private Equity since July 2022, and are now on a lightning-fast growth journey
• Ranked No.1 in the Accountancy Age Mid-Tier Power Index
• Placed Top 3 in the mid-size category at the Inspiring Workplace Awards and 13th overall at the Inspiring Workplace Awards, against all businesses of all sizes across Europe, Middle East & Africa
• B Corp certified! Measuring and improving our impact beyond business for a brighter tomorrow
• Best Companies No.1 Accountancy Firm to work for in the UK & No.30 Best Large Company to work for 2023

What's in it for you...

We have always believed in trusting our people to make the right decisions for themselves. From how you dress, to where you work and how often you take holiday. We give our people the opportunity to work flexibly, as well as the trust and accountability to deliver.

We put our people at the heart of our culture. If our people love working here then they do amazing work, that’s why we offer things like:

• Empowered and entrusted to do what you do best
• Open Holidays – unlimited paid annual leave to take what you need to feel well rested
• An amazing wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Alongside an array of benefits and perks all nicely packaged on our CP Pay & Perks platform

We know everyone performs their best when they feel welcomed and supported to bring their whole selves to work. As an equal opportunities’ employer, we will work with you to ensure you have all you need to achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

A note for recruitment agencies…

Agencies, we love you… but unsolicited CV’s will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.

If you would be interested in working with us – please send a message to careers@cooperparry.com, should we have anything we need additional support on we will reach out to you.