Are you an IT Service Desk Technician ready for a new challenge?

We have a fantastic opportunity for a technician to join the IT Team, who is buzzing with ideas We are a team that is proactive, hands on and of course, always keen to learn, so we are looking for someone with the same ambitions.

You’ll be based at our new Reading office, but with a requirement to travel to our London Holborn site when required.

You’ll be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

• Providing 1st and 2nd line support on Microsoft 365, office applications and internal software
• You’ll support and maintain end user hardware and software, printers, mobiles and meeting room audio/visual equipment
• You’ll diagnose, troubleshoot, and resolve issues submitted to the IT Service Desk
• Perform device builds for new joiners and manage other people related activities
• Create documentation relevant to IT Service Desk operations
• You’ll identify trends, investigating, and resolving deep-seated or underlying IT problems
• You’ll take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements

We are looking for someone with previous IT Service Desk experience (1st and 2nd Line), who has strong technical and interpersonal skills, and has experience working in a well-organised & fast-paced environment.

• Excellent communication skills at all levels and can create a good rapport with users
• Good experience of 1st and 2nd line support is essential
• Good knowledge of Microsoft 365, Office apps & Microsoft Azure
• Knowledge and hands on experience with diagnosing hardware issues
• Knowledge and hands on experience of diagnosing networking issues
• Working knowledge of IT Infrastructure services and user administration activities (new joiners, password resets, etc.)
• Experience spanning Windows 11 and supporting Microsoft technologies and protocols
• Microsoft certifications or equivalent qualifications required
• Team player

We’ve been dubbed ‘the rebels of accountancy’. So, we don’t give run-of-the-mill advice.

We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.

That’s how we’ve become the fastest-growing accountancy firm in the UK, and we’ve never been the type to rest on our laurels.

Over the last couple of years alone, we’ve achieved some fantastic feats:

• Partnered with Waterland Private Equity in July 2022, and are now on a lightning-fast growth journey
• Ranked No.1 in the Accountancy Age Mid-Tier Power Index in 2022
• Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
• Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
• Came No.3 overall at the Inspiring Workplace Awards in 2024, against all businesses of all sizes in the UK and Ireland. We were recognised as “Best-in-class” for Inspiring Culture and Purpose, Wellbeing, Employee Voice and Employee Experience

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.

That’s why we offer things like:

• A generous holiday entitlement
• An enhance parental leave policy
• No dress code – just “wear something!”
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

A note for Recruitment Agencies...

Agencies, we love you, but unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team. If you’re interested in working with us, please message careers@cooperparry.com. If we have anything we need additional support with, we’ll reach out to you.

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