Are you a proactive and dynamic individual with a passion for client satisfaction and relationship building?

Do you thrive in fast-paced environments where no two days are the same?

If so, we have the perfect opportunity for you!

Join us at Cooper Parry as a Lifecycle Coordinator, where you will be at the forefront of our mission to deliver exceptional service and support to our clients throughout their journey with us. Your role will be pivotal in ensuring seamless transitions, nurturing strong relationships, and optimising client satisfaction at every touchpoint.

This isn't your typical coordination role—it's an exciting chance to serve as a crucial link between our clients and Cooper Parry. From initial client onboarding to ongoing administrative support and beyond, you will play a fundamental role in our clients' experience with CP. You will:

• Manage our client onboarding process in collaboration with our Partners, Managers, and Risk & Compliance Team
• Coordinate the setup of client delivery software for both new and existing clients, ensuring our teams are ready to deliver from day one
• Arrange milestone meetings within the client lifecycle, both internally and externally
• Work collaboratively with our Resourcing Team to assist in resource allocation, budget creation, and team scheduling to ensure engagement targets are met
• Maintain schedules for Manager to Partner reviews, ensuring seamless collaboration across service lines
• Monitor engagement progress, identify potential issues or delays, and liaise with Resourcing and Manager teams to resolve resource constraints
• Coordinate the signing and submission of key deliverables
• Support with monitoring finance exceptions, working closely with our Finance Team and Managers to resolve issues

As the ideal candidate for this role, you'll be a personable, organised, and energetic team player with the ability to:

• Communicate effectively with diverse internal and external stakeholders
• Organise, plan, and prioritise tasks efficiently
• Work at a fast pace while maintaining high-quality standards
• Proactively adapt to changing work demands
• Embrace teamwork and display enthusiasm for your role
• Be proficient in Microsoft Office tools—Word, Excel, Outlook, and PowerPoint
• Work from our vibrant East Midlands office 3 days each week

We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.

Checkout our achievements:

• Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
• Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
• Achieved 6 awards at the Inspiring Workplace Awards in 2024, against all businesses of all sizes in the UK and Ireland. We were recognised as “Best-in-class” for Inspiring Culture and Purpose, Wellbeing, Employee Voice and Employee Experience

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.

That’s why we offer things like:

• A flexible approach to work - balancing working from home, in office or with clients
• A generous holiday entitlement
• An enhanced parental leave policy
• No dress code – just “wear something!”
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

A note for recruitment agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.

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