Are you passionate about building lasting client relationships while delivering exceptional projects? We’re looking for a Client Relationship & Project Manager to join our award-winning NetSuite Partner, MacroFin. This role blends strategic project management with a focus on client retention and long-term partnership success, while offering room for growth as part of a rapidly expanding department and team.

You’ll be the trusted advisor for clients, ensuring they feel supported and valued throughout their journey with us. Alongside managing a portfolio of varied projects—from small enhancements to complex multi-stream initiatives—you’ll proactively identify opportunities to strengthen relationships, improve satisfaction, and encourage ongoing engagement with our Managed Service offering. As the team grows, you’ll have the chance to shape processes, mentor others, and progress your career.

Day to day, you can expect to:

• Act as the primary relationship manager for key clients, building trust and understanding their business goals

• Drive client retention by delivering consistent value and anticipating future needs

• Lead and coordinate diverse client projects within the Managed Service portfolio

• Bring clarity and structure to fast-changing scopes while maintaining strong stakeholder engagement

• Collaborate with consultants and technical teams to ensure smooth delivery and client satisfaction

• Support sales and renewal conversations by articulating the value of Managed Services and strategic partnership

• Monitor budgets, timelines, and proactively manage risks and escalations

• Identify opportunities for upsell and cross-sell based on client needs

• Coach and guide team members to enhance delivery and client experience

As a Client Relationship & Project Manager, you’re an adaptable, people-focused leader who thrives on collaboration and problem-solving. You’ll have:

• Proven experience in project management and client relationship management
• A track record of retaining and growing client accounts
• Strong communication and emotional intelligence to engage stakeholders at all levels
• Ability to lead projects from inception to close, using PM tools effectively
• Experience identifying risks and implementing mitigation strategies
• Ideally, familiarity with Salesforce / NetSuite
• Project management certification (Prince2 / PMP or equivalent)

MacroFin and 3RP are award-winning NetSuite Alliance Partners; coming together to push the boundaries and deliver world-class NetSuite implementation and consultancy. Now part of Cooper Parry, it is an exciting time to be part of this rocket ship.

We’re redefining ERP implementation with a finance-led approach, delivering faster go-lives and exceptional client success. Our Managed Service team is growing fast, creating exciting opportunities for career progression and leadership development.

What do we look like now:

• 60+ team members, including 16 Senior Financial Consultants
• Delivered 400+ successful projects for some of the world’s fastest growing and most recognisable brands
• Eight-time NetSuite Partner of the Year award-winners

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.

That’s why we offer things like:

• Fully remote role

• Generous holiday entitlement

• Funding for professional development

• Collaborative, supportive team culture

• Bonus scheme

• Clear career progression as the department expands

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

A note for recruitment agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.

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