Are you passionate about understanding how things really work and turning complex operations into clear, structured, and actionable process maps? Do you thrive in workshops, discovery sessions, and diving deep into granular process detail? If so, this role could be a perfect fit. 

Cooper Parry is scaling rapidly through organic growth and acquisitions, and we’re transforming how we operate. Our ambition is to build an agile, efficient, and scalable platform for future growth - and this role will be instrumental in supporting that journey. 

As a Manager within our Business Process Optimisation (BPO) team, your core purpose is to capture, document, and visualise end-to-end business processes with precision and structure. Working closely with Senior Managers and stakeholders, you’ll lead the discovery and documentation of current processes and help define future-state workflows. 

This role is initially offered on a Fixed Term Contract basis.  

Your focus will be on enabling clarity and alignment across teams, ensuring that process insights are well understood and actionable. While you won’t be responsible for delivering solutions, your work will provide the foundation for informed decision-making and successful implementation by others. 

You’ll bring strong analytical skills, experience in stakeholder engagement, and a structured approach to process improvement, supporting activities such as: 

Process Discovery & Design 

• Lead discovery sessions, workshops, and interviews to understand endtoend business processes  

• Document granular workflows, including handoffs, exceptions, and system interactions  

• Produce highquality currentstate and futurestate process maps using Lucidchart, Miro, or Visio  

• Identify inefficiencies, duplication, risks, and improvement opportunities  

• Apply structured methodologies (Lean, Six Sigma, Agile) to inform process design 

Stakeholder Engagement 

• Facilitate workshops that apply Lean Six Sigma tools to bring stakeholders together to validate and refine processes and understand operational challenges 

• Partner with Technology, Operations, and Transformation teams to ensure process design aligns with future capability 

• Build strong relationships with Service Line Heads, Directors, and operational leaders across the central business function. 

Optimisation & Continuous Improvement 

• Support the development of process standards, governance, and documentation frameworks  

• Work with implementation teams to ensure designed processes are practical, scalable, and ready for deployment  

• Champion continuous improvement across service lines and operational teams 

Team Collaboration 

• Mentor and guide Assistant Managers and Team Members on process mapping, documentation, and discovery techniques 

• Share best practices and help build a consistent, high‑quality approach to process optimisation across the BPO team 

At Cooper Parry, we’re in it together. All we ask of our people is that they play all in. You’ll continuously strive to keep learning – whether you’re a trainee or a Partner – and you’ll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP.

Alongside those qualities, you’ll also have…

• Proven experience in business process optimisation or operational improvement, ideally within professional services or a complex operational environment
• Certification in Lean Six Sigma (Green Belt or higher) or equivalent project/change management qualification
• Strong process mapping and analysis skills, with experience using tools like Lucidchart, Miro, or Visio
• Excellent communication and stakeholder management skills
• The ability to manage multiple initiatives and support delivery in a fast-paced, collaborative environmen

We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.

Check out our recent achievements:

• Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
• Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
• Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.

That’s why we offer things like:

• A flexible approach to work - balancing working from home, in office or with clients
• A generous holiday entitlement
• An enhanced parental leave policy
• An enhanced pension scheme
• No dress code – just “wear something!”
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.

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