Cooper Parry

Service Charge Manager

Location UK-West Midlands-Birmingham
ID 2026-2313
Category
Accounting/Finance
Position Type
Full-Time
Remote
No

About the role...

At Cooper Parry, we do things differently. Our Service Charge team is no exception.

 

We’re looking for an experienced Service Charge Manager to take ownership of a varied commercial client portfolio while playing a key role in shaping how our service charge offering continues to grow and evolve.

 

This is a hands‑on role that blends technical service charge expertise with client leadership, financial oversight, and the day‑to‑day management of a high‑performing team.

 

If you enjoy being close to clients, thrive on responsibility, and want genuine influence over delivery, systems and people, this one’s for you.

 

You'll be: 

  • Owning a commercial service charge portfolio, acting as the main client contact and ensuring delivery in line with RICS and industry standards
  • Reviewing higher‑risk service charge accounts, providing technical oversight and guidance where it matters most
  • Leading fees, billing and revenue management, including forecasting, WIP review and month‑end processes
  • Support in managing and developing the service charge team, setting priorities, overseeing resourcing
  • Improving systems, processes and growth within the team
The role will be based in our Birmingham hub, with a requirement to attend the office at least once a week.

 

The role will also be designed to help you grow and develop through your career journey. With access to a wide range of knowledge to help push yourself further - from Managers to Partners, the team are always happy to support you.

About you...

At Cooper Parry, we’re in it together. All we ask of our people is that they play all in. You’ll continuously strive to keep learning – whether you’re a trainee or a Partner – and you’ll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP.

 

In addition to those core values, we're looking for a Service Charge Manager who can demonstrate the following:

  • Strong background in service charge accounting, ideally across both commercial and residential portfolios
  • Excellent client relationship and stakeholder management skills
  • Experience in managing and developing staff members within a fast‑paced environment
  • Confident in financial oversight, forecasting and billing processes
  • Proficient with workflow and finance systems
  • Highly organised, proactive, and comfortable working under pressure to meet multiple deadlines

About us...

We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.

 

Check out our recent achievements:

 

  • Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
  • Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
  • Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience

 

What's in it for you?

 

Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.

 

That’s why we offer things like:

 

  • A flexible approach to work - balancing working from home, in office or with clients
  • A generous holiday entitlement
  • An enhanced parental leave policy
  • An enhanced pension scheme
  • No dress code – just “wear something!”
  • A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
  • Volunteering opportunities to work closer with local communities and charities
  • Cooper Parry social/sports clubs

 

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.

 

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

 

For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.

 

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